Synic Holdings Inc. (doing business as heymate!™) Online Ordering Privacy Policy

Last Updated: February 6, 2024

Welcome to heymate!™ This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our online ordering services.

1. Data We Collect:

   1. What Data We Use:

      • We may collect and use some or all of the following data. The data we collect depends on whether or not you sign up for an account with heymate!™, or check out as a guest.

        • Username

        • Email

        • Phone number

        • Delivery address

        • Name

        • Billing address

        • Password

2. How We Collect, Use, and Store Your Information:

   1. Data Collection Methods:

      • We collect the data mentioned above when you create an account, place an order, or provide this information during the checkout process.

   2. Data Usage:

      • We use the collected data for order fulfillment, customer support, and communication regarding your orders and deliveries. We do not use this data for marketing purposes.

   3. Data Storage:

      • We store the collected information, including username, email, phone number, home address, and name, in our secure database. We do not share this information with other systems.

   4. Payment Information:

      • We do not store payment information. Instead, we use Stripe, Inc. (“Stripe”) integrations for payment processing. Payment card information is sent directly to Stripe, and we do not retain this data.

   5. Billing Address:

      • Billing address information is used during transactions but is not saved in our database.

   6. Delivery Address:

      • We store your delivery address for order deliveries, and this information is shared with Uber Inc., our courier partner.

3. Data Sharing:

   1. Information Sharing with Business Owner:

      • The collected information may be shared with the owner of the business for the purpose of fulfilling orders.

4. Marketing Communications:

   1. Opt-In for Marketing:

      • We do not opt you into marketing communications. However, we may email you with notifications regarding your order or delivery. If you choose to opt-in, we may send promotional offers and updates related to our services. You may opt-out of marketing communications at any time.

5. Future Considerations:

   1. Password Storage:

      • In the future, we may implement password functionality. We will ensure secure storage and take reasonable security measures to protect your password data.

6. Security Measures:

   1. Data Security:

      • We take reasonable security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

7. Data Management:

   1. Data Retention:

      • We do not delete data but strive to update it regularly to ensure accuracy and relevance.

8. International Compliance:

   1. PIPEDA, GDPR, and US Privacy Laws:

      • We adhere to the principles outlined in PIPEDA, GDPR, and relevant US Privacy Laws to ensure the protection of your personal information.

9. User Control and Choices:

   1. Access and Correction:

      • You can access and update your reservation information by logging into your account or by contacting us directly.

   2. Deletion:

      • If you wish to delete your account or reservation history, please contact us, and we will process your request in accordance with applicable laws.

10. Changes to Privacy Policy:

    1. Updates:

       • We may update this Privacy Policy to reflect changes in our data practices. We will notify you of significant updates.

11. Privacy Officer:

    1. Privacy Officer:

       • heymate!™'s privacy officer is responsible for ensuring compliance with this Privacy Policy.

    2. Complaints:

       • You may direct any complaints, concerns, or questions regarding privacy and this Privacy Policy to heymate!™'s privacy officer at:

         Charles Tong

         [email protected]

         1510-1075 W Georgia St, Vancouver, BC V6E 3C9

If you have any questions or concerns about our Online Ordering Privacy Policy, please reach out to us at +1 (604) 283-6816. Thank you for choosing heymate!™ for your online ordering needs!

By using our online ordering services, you agree to the terms outlined in this Privacy Policy.

Thank you for trusting heymate!™.

heymate!™ Online Ordering Cookie Policy

At heymate!™, we use cookies to enhance your browsing experience and provide personalized services. This Cookie Policy explains how we use cookies on our website and platform.

What are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are commonly used to improve website functionality, remember user preferences, and analyze website traffic.

Types of Cookies We Use

• Session Cookies: These cookies are essential for the operation of our website and online ordering platform. They are temporary and expire when you close your browser.
• Persistent Cookies: We use persistent cookies to remember your preferences and settings when you return to our website. These cookies remain on your device for a specified period or until you delete them.

How We Use Cookies

• Memory Cache: We utilize memory cache to improve the performance and speed of our website and online ordering platform. Cookies may be used to store cache information, such as the store name, in the route URL.

Cookie Management

• No Authentication Cookie: Please note that we do not use authentication cookies on our generic online ordering platform.
• You can manage or delete cookies stored on your device through your browser settings. However, disabling cookies may affect the functionality of our platform.

Contact Us

If you have any questions or concerns about our Cookie Policy or the use of cookies on our platform, please contact us at [email protected].

Updates to the Cookie Policy

We may update our Cookie Policy from time to time to reflect changes in cookie usage or regulatory requirements. Any updates will be posted on this page